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H&M - Rockland
H&M - Rockland

Published on May 26, 2022

H&M

Assistant Manager, Full time

Start Date: Early June

Job Type: Full time

Employment status: Permanent

Work schedule: Day, Evening, Weekend


Job Description

At H&M, we firmly believe that it's when you combine and blend different talents, experiences, and styles that real magic happens. That's why our teams are made up of personalities, talents, and people from all different backgrounds. If you're eager to learn, grow and help our customers and your colleagues, H&M will always be a place where you can both express your individuality and feel like you belong.

Assistant Managers have many responsibilities at H&M. From day-to-day management elements such as maximizing sales, customer service excellence, or department profitability, to coaching teams within the department. They do this in accordance with H&M values, standards, policies, and procedures. This is truly the H&M culture, but above all, we ask them to support the development of their teams. It's both a managerial and a mentoring role. Remember, the only way we can be a better company is when we have talented people in place who support the development of everyone around them.



Duties and Responsibilities:

People:

Organize and distribute work to team members, and determine priorities while maintaining an overview of tasks that will need to be completed as directed by the store manager

Leads, recruits, welcome, trains, supports the development, and provides succession planning for store employees in collaboration with the Store Manager

Carry out supervisory responsibilities in accordance with company policies and applicable laws, including requests for time off, payroll, change of location or title; disciplinary actions, and related employment decisions

Support the Store Manager in managing an overview of employee relations responsibilities to maintain a positive work environment.


Commerciality:

Take necessary actions on the shelf to maximize sales through concerted operational and commercial priorities to achieve the highest level of profitability

Proactively ensure team members have all information regarding products, campaigns, promotions, display, and merchandising guidelines

Ensure that the presentation of garments, items, and visual presentation standards meet H&M requirements

Plan and coordinate with the visual presentation team all activities related to campaigns and sales in their department


Operations:

Effectively plan the work schedule for all department employees based on business needs and restrictions, adjusting the number of hours needed to meet the store and HPS goal

Work with sales forecasts, costs, budget, and any other available tools to make decisions that will ensure maximum profitability

Responsible for the proper knowledge management and application of the operational functions of the administrative/cash system

Follows and enforces safety and security procedures/routines to prevent loss and ensure the safety of employees and customers

Responsible for the entire store in the absence of the store manager


Customer Service:

Maintain high-quality customer service (direct and indirect) by providing the best shopping experience for each customer. Implement the 5 basic requests on the shelf, fitting room, and at the cash registers

Financial responsibility:

Support the Store Manager in the implementation and oversight of the department's cost/profit plans, budgets, and variable costs; work with the previous year's sales result, projected sales and sales trends to maximize profitability

Accurately record sales and hours worked


Qualifications and Skills Required:

Preferably 2-3 years of retail management, including direct supervisory experience, or comparable management experience

Must lift weights up to 20 pounds

Must be able to stand for long periods of time, bend, stretch, do repetitive motions, pull, push and carry items (mannequins, clothing, bins, busts, etc.) for short distances

Must be able to climb ladders and use stepladders

  Preferred Bachelor's or Associate's Degree


Skills:

  Excellent customer service and interpersonal skills

  Proven organizational and analytical skills

  Ability to proactively maximize sales by creating new sales opportunities

  Excellent merchandising skills with the ability to generate business results through comprehensive fashion knowledge and creativity

  Ability to take initiative and work independently

  Ability to work strategically, tactically, and operationally

  Ability to multi-task in a dynamic environment

  Ability to establish operational routines with excellent communication with all team members to maximize productivity

  Ability to provide positive feedback in a professional manner

  Ability to manage conflict and resolve issues in a constructive manner

  Experience in managing progressive disciplinary and performance processes

  Basic computer skills (browser used, software interaction, data management.)

  Ability to accept a flexible schedule, including extended evening and weekend hours

  Ability to travel (e.g. to attend a workshop)


How to apply

In-person

Email: thea.uzan@hm.com


*The masculine gender is used for the sake of brevity; this job posting is open to both men and women.