Published on January 13, 2023
Sales consultant, 15h to 30h
Start Date: Early June
Job Type: 15h to 30h
Employment status: Permanent
Work schedule: Day, Evening, Weekend
Job Description :
We don't call them "clerks" or "associates" because that's not what they are. Our sales consultants are there to ensure that our customers have a fantastic shopping experience. Whether it's by offering suggestions or answering simple questions like where the fitting rooms are located. In fact, we believe that our clothes will sell themselves. All our customers need is someone to greet them and offer advice, and occasionally help them find their personal style.
Duties and Responsibilities :
Customer Service :
• Provides excellent direct and indirect customer service in accordance with H&M standards, while utilizing the 5 basic departments, fitting room, and checkout counter requests
• Answer the phone in a courteous and diligent manner
• Work directly with garments, including processing, stocking, restocking, folding, displaying, and merchandising in accordance with H&M guidelines to maximize sales opportunities
• Processing purchases at the cash register, managing transactions, printing receipts, and packing merchandise.
• Unloading delivery truck, processing merchandise, and labeling merchandise with security tags
• Execute price reductions and changes, merchandise transfers, and checkout routines
• Application of H&M policies and procedures to support loss control and store safety efforts working with the management team as needed
• Work effectively with team members to ensure the maintenance and tidiness of the departments, checkout counters, and warehouse as required by H&M standards
Required Qualifications and Skills:
• Sales experience
• Customer service experience
• Speak French
• Listening to customers' needs
• Strong ability to adapt
• Ability to manage stress and work under pressure
• Team spirit
• Excellent organizational and communication skills
• Ability to multi-task in a dynamic environment
• Ability to accept a flexible schedule, including extended evening and weekend hours
How to apply?
*The masculine gender is used for the sake of brevity; this job posting is equally applicable to men and women.