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H&M - Rockland
H&M - Rockland

Published on May 26, 2022


Visual manager, Full time

Start Date: Early June

Job Type: Full time

Employment status: Permanent

Work schedule: Day, Evening, Weekend

Job Description : 

At H&M, we firmly believe that it's when you combine and blend different talents, experiences, and styles that real magic happens. That's why our teams are made up of personalities, talents, and people from all different backgrounds. If you are eager to learn, grow and help our customers and your colleagues, H&M will always be a place where you can both express your individuality and feel like you belong.

You work in the heart of a fast-paced fashion company and in your store, you create an environment that inspires customers to personalize their style.

You support and coach the store team to provide the most exciting and inspiring shopping experience for the customer, in line with H&M's brand values and spirit. You drive sales in-store and are responsible for implementing our visual identity to make H&M the number one fashion destination.

Tasks and responsibilities:

You will be responsible for meeting the expectations of our customers and employees at all times while adhering to H&M rules and procedures.

Fashion knowledge

•  Keep up to date on current trends, and styling techniques, in order to be able to anticipate customer needs.

•  Share, inspire and inform the store team on the season's trends.

Direct customer service

•  Ensure that the customer receives direct service that meets their expectations and complies with H&M standards.

•  Help the store to optimize customer service.

Indirect customer service

•  Follow the H&M visual identity by applying the Commercial Handbook and check that the GTLs are correctly presented on the mannequins in the window and in the store while checking that the presentation of the clothes is in line with the concept identity.

•  Create a clear thread that connects the windows to the A-zone, presenting easy-to-wear shopping suggestions.

•  Optimize the presentation of the garments to ensure its commercial impact and ensure proper care of the garments on a daily basis, in collaboration with the store team.

•  Guide the customer to our various in-store concepts using the store map, visual presentation materials, and signage.

•  Initiate and conduct all campaigns and other commercial operations, on time and according to H&M rules and procedures.

Monitor sales targets

•  Identify opportunities to increase customer satisfaction and sales.

•  Follow up and initiate actions to achieve sales budget.

Sales procedures

• Track key performance indicators (KPIs) and implement action plans to achieve the store's business and financial goals.

•  Adapt planning to the needs of the store.

•  Conduct daily customer tours to capture and maximize business opportunities.

In-store visual routines

•  Practice sampling to highlight fashion themes and create wearable buying suggestions.

•  Manage all visual presentation materials and ordering schedule.

•  Controls the quality and condition of all visual material delivered.

•  Maintains and cares for all visual presentation materials and store materials with a view to sustainability.

•  Ensures the proper layout and safety of the decorating room.

•  Inform the team of seasonal updates to the Commercial Handbook and conduct evaluations throughout the season.

•  Provide updates to all MV information materials in the store.

•  Ensure that the store always has sufficient materials to support sales and commercial activities.

Required Qualifications and Skills:

•  2 years of retail merchandising/visual display experience.

•  Ability to work in a fast-paced environment.

•  Ability to lift over 20 pounds.

•  Ability to stand for long periods of time, bend, stretch, perform repetitive motions, push, pull and carry objects (mannequins, clothing, bags, torsos, etc.) a short distance.

•  Ability to climb ladders and use stepladders.

•  Basic computer knowledge.

•  Must be able to provide visual presentation training and guidance on a daily basis through H&M shared values.

•  Exceptional customer service and interpersonal skills.

•  Strong organizational and time management skills.

•  Strong verbal communication skills.

•  Able to work independently while working in a team environment.

•  Must be able to work with hand and power tools to install various visual display elements.

•  Strong merchandising/visual presentation skills, and must be able to drive sales through creativity, fashion knowledge, and marketing.

•  Must be able to work a flexible schedule and sometimes extended hours.

•  Must be able to travel to support other stores.

•  Specialized certificate or degree in the fashion industry preferred (i.e. Visual Presentation Arts, Fashion Arts, Fashion Management, Retail Management)

How do I apply



*The masculine gender is used for the sake of brevity; this job posting is open to both men and women.