Below you’ll find answers to your questions about our Meet Santa service using the appointment platform.

If you have any further questions, please reach out to Centre Rockland Customer Service or the elves of the kingdom. They’ll be happy to answer any questions you may have.

Am I required to reserve a spot to meet Santa? 

We strongly recommend that you reserve your time slot in advance to guarantee a smooth visit with Santa. You can also go directly to the Centre Rockland and ask the elves in the kingdom to reserve one of the remaining spots for you.

Where can I check Santa’s availability? 

By going to the appointment platform and reserving your place, you'll be able to view Santa's availability. You can then choose the date and time that suits you best. Please note, however, that places are limited and we cannot guarantee the availability of your desired slot. We may also close the kingdom without notice in the event of force majeure. If this is the case, rest assured that you will receive an e-mail informing you that your appointment has had to be cancelled.

Are appointments only available on a family basis?

In fact, meetings with Santa Claus are offered for families only. You'll need to register your children individually, and then choose to reserve a family meeting when you book your appointment. Only one family photo will be available. Please note, however, that the duration of the appointment is the same for everyone, even if there are several children at the same time slot. Please allow 5 minutes per family.

Can we meet an English-speaking Santa? 

Santa's appointment platform is available in English and French. However, if you would like your child to chat with an English-speaking Santa, please check with your selected shopping center to see if the service is available in both languages. 

Will we receive a reminder of our appointment time?

The elves have thought of everything to make sure you don't miss your appointment with Santa Claus! 24 hours before your appointment, they'll send you an e-mail and a text message to remind you of the date and time of this magical moment.

What should I do if I can’t keep my appointment?

If you are unable to keep your appointment, you will need to cancel it by clicking on "My appointments / Cancel my appointment". You can then simply book a new appointment for your child.

Is the meeting with Santa Claus free?

Yes, meeting Santa at your local mall is free of charge. If you'd like to preserve this spontaneous, magical moment, you can purchase a souvenir photo of your child with Santa. Several packages are available. Please refer to the information and services offered directly on the partner mall's website.

Can I see my photos before I buy them?

After your visit, you'll receive a preview of the photos taken during your child's meeting with Santa. You can then purchase the complete set of photos for $12.99 plus tax.

Log in to your user account on the appointment platform in the "MY PHOTOS" section. All you have to do is purchase from your user account, directly on the platform.

Accepted payment methods: Visa or Master Card via the STRIPE transaction platform

What should we do if we don't receive the photo we purchased?

If you have any problems and would like us to help you with your request, please write to: support@audace-co.com.

Can I get photos printed at the Santa installation?

Yes, there will be a souvenir photo printing service, allowing you to purchase your photos following the meeting with Santa Claus. Several packages and products are available for customers wishing to keep this souvenir in printed format. Find out more on site!

Can I use my personal camera to take pictures?

Yes, you are allowed to take personal photos as part of your booking.

Can my child ask Santa any questions?

Each meeting with Santa will be personalized. Your child will be invited to have a spontaneous 3-minute chat with Santa.

Will my child receive a present when they meet Santa?

Santa has a special surprise in store for every child who comes to visit him in the Kingdom. 

How old must my child be to be eligible to meet Santa Claus?

There are no age restrictions for meeting Santa. All are welcome, whether they’re young or old, and as long as they believe in Santa!

Can my child meet Santa a second time?

Yes, your child can come back to meet Santa a second time. However, please note that only one appointment can be active in your account at a time. You'll need to complete your first appointment before you can schedule a second.

Terms and conditions of use 

Centre Rockland is one of the commercial partners using the Santa Claus by Appointment platform in order to provide a free experience to its customers during the holiday season.

The appointment platform perenoelrdv.com is a property of Audace & Co. For more information or to submit a request, please contact support@audace-co.com.

We wish you a magical experience that fulfills all your expectations.

Happy holidays!